Refund & Cancellation Policy

Mount Wolf provides professional services (software, design and marketing) and digital products. This policy explains what happens if you cancel or ask for a refund. Your project agreement may add details; where it does, the agreement applies.

Projects

• You can cancel a project in writing at any time.
• Work already delivered or in progress up to the cancellation date is payable.
• Any amount paid in advance for work not yet started is refunded.
• Third-party costs we paid on your behalf (for example domains, hosting, licences or ad budgets already spent) are not refundable.

Monthly services

Monthly services such as social media management, hosting or support can be cancelled with 30 days’ written notice. The current month is not refunded; nothing is charged after the notice period ends.

Online payments

• If you were charged twice or by mistake, tell us within 14 days and we refund the extra amount in full.
• Approved refunds are returned to the same card or account used for the payment, normally within 14 working days. Your bank may need extra time to show it.
• Payment provider fees that are not returned to us may be deducted, except when the error was ours.

Digital products and apps

Apps bought through the App Store or Google Play are refunded by Apple or Google under their own policies.

How to ask

Email [email protected] with your name, company, invoice or payment reference and the reason. We reply within 5 working days.